Support & Help Center

How can we help?

DataCert.ai support — response within 24 hours on business days.

Email Support

For account issues, billing questions, verification problems, or general inquiries.

michelle@datacert.ai

Verification Help

Need help setting up your wallet verification, domain binding, or DataCert verification record?

Request verification help →

Common questions

How do I verify my wallet?

Sign in with Xaman (mobile QR) or GemWallet (browser extension). This uses a cryptographic signature — no funds move, no private keys are exposed.

How do I bind my domain to my wallet?

Enter your domain and XRP wallet in DataCert, then sign with GemWallet or Xaman. DataCert connects the domain and wallet inside your verification record.

What is a Trust Pair?

A Trust Pair is one wallet bound to one domain, verified bidirectionally on the XRP Ledger. Your tier determines how many pairs you can register.

How do I manage my subscription?

Log in to your dashboard and click "Manage Billing" to access the Stripe Customer Portal. You can upgrade, downgrade, or cancel from there.

What are AI Agent add-ons?

AI Agents are registered under a verified Trust Pair. They inherit trust from the parent business so other agents and services can transact with them safely.

Business inquiries

For partnership, enterprise, or Scale tier inquiries, contact adam@verity.one.